The Kamdhenoo Kisan Mart (KKM) cancellation and return policy governs the cancellation/ return request raised by the buyer in accordance with the terms of this policy.
The buyer may raise a return request for any of the following reasons:
- Items(s) is physically damaged or is defective, including damage to the packaging.
- Quality related issues with respect to the item delivered.
- Wrong item or the item is not matching the description or specifications mentioned on the listing page on the KKM platform.
- Part of the Order/ item(s) is found to be missing.
At the time of making a Return Request, Buyer will be required to provide appropriate supporting documentation/ proof including without limitation:
- Images of the Item(s) indicating the issue in the Item/ shipment delivered. The images need to capture the following: (a) the shipping label with Order ID; (b) Order details; (c) packed shipment; (d) issue observed by the Buyer in the Item; (e) damages to the Item; and/or (f) the IMEI number (in case the Item is a mobile phone);
- Unboxing/ normal video clip indicating the issues in the Item/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Item, damages in the Item, IMEI number (in case of mobile phones), any tampering with the outer box etc.
- Copy of bill/ tax invoice for the Item received.
We may modify this Policy from time to time, and any such changes will be reflected on the KKM Platform and be effective immediately upon the changes being reflected on the KKM Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.